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Shipping and Delivery

Shipping and Delivery

VAT INCLUDED

All products of The soap pantry have the VAT included.

TELEPHONE ATTENTION SCHEDULE

The telephone customer service of the La Despensa del Jabón store is open from 10 am to 3 pm Monday through Friday by calling 944 65 78 41. We do not take telephone calls on public holidays.
At any other time you can use the contact form in the "CONTACT" section of our website to ask questions about our products, details of the shipments, or any other type of consultation.


WAYS TO MAKE YOUR ORDER

You have several ways to place your order. You do not need to register as a customer.

As a registered customer with your customer account
As a guest without registering


PAYMENT INFORMATION

You can choose how you prefer to pay your order:

- Bank transfer: It is another form of payment that we accept. Once the order is placed, you will be assigned an order number that you have to use as a reference when making the transfer. As soon as we receive the transfer, we will continue with the management of your order. Your order is valid for 5 days. After this period, if you have not made the transfer, the order will be automatically canceled.

- Payment by card: If you choose this form of payment, once the purchase has been completed and the payment has been made correctly, your order will be finalized and an email with the summary of your purchase will be sent. You can pay with any national credit or debit card.

- Bizum: We will send you an SMS with a link to the informed mobile as soon as possible so that you can make the payment safely. As soon as we receive the amount of the order, we will continue with the management of your order. The link expires 24 hours from the date of sending. After this period, if you have not made the payment, the order will be automatically cancelled.

- Telephone payment by debit / credit card: You have placed your order and you have to call tel .: 944 657 841 to make the payment. You have to inform the order number, have the card in hand and provide us with the information. For your safety the call will be recorded. The order will be prepared only when payment is made. Orders that are not paid up to 5 (five) days after the defendants without the payment being made, will be rejected.

Regardless of the payment method chosen, if any of the items in the order were defective, out of stock or had any impact at the time of shipment, we will refund the corresponding amount on your credit card or by bank transfer in A period not exceeding 7 days from the date of payment. We will alert you to the email you provide if there is any problem or incident.

 

SHIPPING AND DELIVERY

Updated 11/09/2023

 

 
País Tipo de Envío Detalle
  Picked up at the store:

You can pick up your order at our facilities from 10:00 a.m. to 3:00 p.m. from Monday to Friday. First you have to place your order online so that when you pick it up you are ready. Inform us the day and time of your visit so that we can treat you as you deserve at tienda@ladespensadeljabon.com or at +34 944 657 841

Address: Av de La Rioja Nº1 - Castañares de Rioja - La Rioja (26240) - Spain

España

Península

 

 

 

España Península- DHL

 

 

 

Spain Peninsula- DHL

NOT VALID FOR CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA ANDORRA

If your purchase of products is less than € 30.00 you will be charged shipping costs of € 5.00

If your purchase of products exceeds € 30.00, you will not be charged shipping costs, they are FREE.

DEPENDING ON DESTINATION FROM 24 TO 48 HOUR AID

In case you use a discount code the shipping costs are paid in full

Updated: Applies from 03/04/2024

España Canarias

España Ceuta y Melilla

Andorra

 

 

 

 

 

 

 

 

 

 

 

España solo 

Canarias,

Ceuta y Melilla

y Andorra

 

 

 

 

 

 

 

 

 

 

 

 

For shipments to Spain only CANARY ISLANDS, CEUTA, MELILLA and ANDORRA

NOT VALID FOR SPAIN PENINSULA

Shipping is carried out by Correos after quoting.

Delivery to your address (door to door)

If customs charges are incurred, these are not included and must be paid at destination, if any, Correos will inform you upon arrival of the shipment in your region before delivering the shipment.

How to proceed with the purchase:

Include the products you want in the shopping cart

Select this shipping option

Select the DEFERRED GOLDPAID payment option

Confirm the order and you will receive an email.

We will quote the order according to its weight and we will respond to you with the modified order and an SSL payment link so that you can make the payment if you agree.

Updated 04/19/2022

DEPENDING ON DESTINATION, ON AVERAGE DELAY OF 3 TO 4 BUSINESS DAYS

España Baleares   España solo Baleares

- For shipments to Spain only BALEARES

NOT VALID FOR SPAIN PENINSULA

Shipments will be made through GLS

In this step you will be charged by weight / volume of the package according to the following table:

  • Up to 1000 grams = € 12.00
  • From 1000 grams to 5000 grams = € 15.00
  • From 5000 grs to 10000 grs = € 21.00
  • From 10,000 grs to 15,000 grs = € 25.00
  • From 15,000 grams to 20,000 grams = € 30.00
  • From 20,000 grams to 25,000 grams = € 35.00
  • From 25,000 grams to 30,000 grams = € 40.00
  • From 30,000 grams to 35,000 grams = € 45.00
  • From 35,000 grams to 40,000 grams = € 50.00
  • From 40,000 grams to 45,000 grams = € 55.00
  • From 45,000 grams to 50,000 grams = € 60.00

Our system automatically calculates the weight of your shipment.

The shipment that exceeds 50 kilos of weight has a different cost and will be subject to a new quote.

If your purchase of products exceeds 350.00 €, you will not be charged shipping costs, they are FREE

Updated on 07/06/2021

THIS TYPE OF SHIPPING DOES NOT ADMIT PAYMENT BY CASH PAYMENT

DEPENDING ON DESTINATION DELAYS AVERAGE 3 TO 4 BUSINESS DAYS

Portugal

Península

 

 

 

 

Portugal Península - DHL

 

 

 

 

 

Portugal Peninsula - DHL

NOT VALID FOR AZORES AND WOOD

If your product purchase is less than € 30.00, shipping costs of € 5.00 will be applied

If your product purchase exceeds € 30.00, no shipping costs will apply, they are FREE.

DEPENDING ON THE DESTINATION OF AVERAGE FROM 24 TO 48 HOURS

In case you use a discount code the shipping costs are paid in full

Updated: Applies from 03/04/2024

Portugal

solo

Azores y

Madeira

 

 

 

 

 

 

 

 

 

 

Portugal solo Azores

y Madeira - Paquete

Internacional Económico

 

 

 

 

 

 

 

 

 

 

 

Only for shipments to Portugal AZORES and MADEIRA

NOT VALID FOR PORTUGAL PENINSULA

The shipment is made by International Economic Package of CORREOS

In this step you will be charged by weight of the package according to the following table:

  • Up to 3000 grs = € 35.00
  • From 3000 grs to 4000 grs = 38.00 €
  • From 4000 grs to 5000 grs = 41.00 €
  • From 5000 grs to 6000 grs = 44.00 €
  • From 6000 grs to 7000 grs = 48.00 €
  • From 7000 grs to 8000 grs = 51.00 €
  • From 8000 grs to 9000 grs = € 54.00
  • From 9000 grs to 10000 grs = 57.00 €
  • From 10000 grs to 20000 grs = 70.00 €
  • From 20000 grs to 30000 grs = 90.00 €
  • From 30000 grs to 40000 grs = 110.00 €
  • From 40000 grs to 50000 grs = 130.00 €

Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION FROM 8 TO 10 DAYS HABILES

In case you use a discount code the shipping costs are paid in full

Comunidad

Europea

 

 

 

 

 

 

 

 

 

Europa resto de países

diferentes de España y

Portugal

 

 

 

 

 

 

 

 

For shipments WITHIN EUROPE, (not valid for Spain or Portugal) delivery via FEDEX

In this step you will be charged by weight of the package according to the following table

  • Up to 5000 grams = € 26.00
  • 5000 g to 10000 g = 29.00 €
  • 10000 g to 15000 g = 34.00 €
  • 15000 to 20000 g g = 41.00 €
  • 20000 g 30000 g € 48.00 €
  • 30000 g to 40000 g 55.00 €
  • 40000 g 50000 g 65.00 €
  • 50000 g to 60000 g 75.00 €


If your purchase of products exceeds 350.00 €, you will not be charged shipping costs, they are FREE

Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION MEDIUM DELAY 4 TO 5 DAYS HABILES

In case you use a discount code the shipping costs are paid in full

If your order incur customs costs these will be processed and paid by the customer at destination, without the "Soap Pantry" being responsible for them.