Shipping and Delivery

Shipping and Delivery

Shipping and Delivery

VAT INCLUDED

All products of The soap pantry have the VAT included.

TELEPHONE ATTENTION SCHEDULE

The telephone customer service of the La Despensa del Jabón store is open from 10 am to 3 pm Monday through Friday by calling 944 65 78 41. We do not take telephone calls on public holidays.
At any other time you can use the contact form in the "CONTACT" section of our website to ask questions about our products, details of the shipments, or any other type of consultation.


WAYS TO MAKE YOUR ORDER

You have several ways to place your order. You do not need to register as a customer.

As a registered customer with your customer account
As a guest without registering


PAYMENT INFORMATION

You can choose how you prefer to pay your order:

- Cash on delivery: You can pay the order in cash when you receive it, at the address you indicate on the order. The expenses for payment by reimbursement will be 4 € more than the total amount of the order, and will be paid by the customer together with the payment of the order at the time of delivery. (Updated 08/03/2016)

- Bank transfer: It is another form of payment that we accept. Once the order is placed, you will be assigned an order number that you have to use as a reference when making the transfer. As soon as we receive the transfer, we will continue with the management of your order. Your order is valid for 5 days. After this period, if you have not made the transfer, the order will be automatically canceled.

- Payment by card: If you choose this form of payment, once the purchase has been completed and the payment has been made correctly, your order will be finalized and an email with the summary of your purchase will be sent. You can pay with any national credit or debit card.

Regardless of the payment method chosen, if any of the items in the order were defective, out of stock or had any impact at the time of shipment, we will refund the corresponding amount on your credit card or by bank transfer in A period not exceeding 7 days from the date of payment. We will alert you to the email you provide if there is any problem or incident.

 

SHIPPING AND DELIVERY

Updated 05/22/2016

 

 
País Tipo de Envío Detalle

España

Península

 

 

 

España Península- ASM Mensajería urgente

 

 

 

Spain Peninsula- ASM Urgent messages

NOT VALID FOR CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA ANDORRA

If your purchase of products is less than € 70.00 you will be charged shipping costs of € 5.00

If your purchase of products exceeds € 70.00, you will not be charged shipping costs, they are FREE.

DEPENDING ON DESTINATION FROM 24 TO 48 HOUR AID

In case you use a discount code the shipping costs are paid in full

España Baleares

España Canarias

España Ceuta y Melilla

Andorra

 

 

 

 

 

 

 

 

 

 

 

España solo Baleares,  

Canarias,

Ceuta y Melilla

y Andorra

 

 

 

 

 

 

 

 

 

 

 

 

For shipments to Spain only BALEARES, CANARY ISLANDS, CEUTA, MELILLA and ANDORRA

NOT VALID FOR SPAIN PENINSULA

Shipments will be made through BLUE PACKAGE of the Post Office

In this step you will be charged by weight / volume of the package according to the following table:

  • Up to 1000 grs = € 9.00
  • From 1000 grs to 5000 grs = 12.00 €
  • From 5000 grs to 10000 grs = 15.00 €
  • From 10000 grs to 15000 grs = 21.00 €
  • From 15000 grs to 20000 grs = € 25.00
  • From 20000 grs to 25000 grs = 30.00 €
  • From 25000 grs to 30000 grs = 35.00 €
  • From 30000 grs to 35000 grs = 40.00 €
  • From 35000 grs to 40000 grs = 45.00 €
  • From 40000 grs to 45000 grs = 50.00 €
  • From 45000 grs to 50000 grs = 55.00 €

If your purchase of products is more than 150,00 €, you will not be charged shipping costs, they are FREE

Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION FROM 3 TO 4 DAYS HABILES

In case you use a discount code the shipping costs are paid in full

 

Portugal

Península

 

 

 

 

Portugal Península -

ASM Mensajería urgente

 

 

 

 

Portugal Peninsula- ASM Urgent messages

NOT VALID FOR AZORES AND WOOD

If your purchase of products is less than € 60.00 you will be charged shipping costs of € 8.00

If your purchase of products is between € 60.00 to € 120.00 you will be charged shipping costs of € 6.00

If your purchase of products is higher than 120.00 €, you will not be charged shipping costs, they are FREE

DEPENDING ON DESTINATION FROM 48 TO 72 HOUR AID

In case you use a discount code the shipping costs are paid in full

Portugal

solo

Azores y

Madeira

 

 

 

 

 

 

 

 

 

 

Portugal solo Azores

y Madeira - Paquete

Internacional Económico

 

 

 

 

 

 

 

 

 

 

 

Only for shipments to Portugal AZORES and MADEIRA

NOT VALID FOR PORTUGAL PENINSULA

The shipment is made by International Economic Package of CORREOS

In this step you will be charged by weight of the package according to the following table:

  • Up to 3000 grs = € 35.00
  • From 3000 grs to 4000 grs = 38.00 €
  • From 4000 grs to 5000 grs = 41.00 €
  • From 5000 grs to 6000 grs = 44.00 €
  • From 6000 grs to 7000 grs = 48.00 €
  • From 7000 grs to 8000 grs = 51.00 €
  • From 8000 grs to 9000 grs = € 54.00
  • From 9000 grs to 10000 grs = 57.00 €
  • From 10000 grs to 20000 grs = 70.00 €
  • From 20000 grs to 30000 grs = 90.00 €
  • From 30000 grs to 40000 grs = 110.00 €
  • From 40000 grs to 50000 grs = 130.00 €

Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION FROM 8 TO 10 DAYS HABILES

In case you use a discount code the shipping costs are paid in full

Comunidad

Europea

 

 

 

 

 

 

 

 

 

Europa resto de países

diferentes de España y

Portugal

 

 

 

 

 

 

 

 

For shipments WITHIN EUROPE, (not valid for Spain or Portugal) delivery via ASM

In this step you will be charged by weight of the package according to the following table

Up to 5000 grs = € 17.00
From 5000 grs to 10000 grs = 22,00 €
From 10000 grs to 15000 grs = 26.00 €
From 15000 grs to 20000 grs = 29.00 €
From 20000 grs to 30000 grs € 34.00
From 30000 grs to 40000 grs € 41.00
From 40000 grs to 50000 grs € 48.00
From 50000 grs to 60000 grs 55.00 €
If your purchase of products exceeds 200.00 €, you will not be charged shipping costs, they are FREE

Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION MEDIUM DELAY 4 TO 5 DAYS HABILES

In case you use a discount code the shipping costs are paid in full

If your order incur customs costs these will be processed and paid by the customer at destination, without the "Soap Pantry" being responsible for them.

América

 

 

 

 

 

 

 

 

América -

Paquete Internacional

Económico

 

 

 

 

 

 

Only for shipments to SOUTH AMERICA, CENTRAL AMERICA, AND NORTH AMERICA

The shipment is made by International Economic Package of CORREOS

In this step you will be charged by weight of the package according to the following table:

  • Up to 2000 grs = € 30.00
  • From 2000 grs to 6000 grs = 50.00 €
  • From 6000 grs to 10000 grs = 100.00 €
  • From 10000 grs to 20000 grs = 150.00 €
  • From 20000 grs to 30000 grs = 200.00 €
  • Our system automatically calculates the weight of your shipment.

THIS TYPE OF SHIPMENT DOES NOT ALLOW PAYMENT FOR COUNTERPARTMENT

DEPENDING ON DESTINATION FROM 8 TO 10 DAYS OF HALF AID

In case you use a discount code the shipping costs are paid in full

If your order incur customs costs these will be processed and paid by the customer at destination, without the "Soap Pantry" being responsible for them.